Return Policy - Wilco Prime

Wilco Prime Return Policy

Wilco Prime, a brand of MA JINNAH TRADING LLC, is committed to ensuring customer satisfaction. Our return policy outlines the guidelines and procedures for returning products.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in its original packaging.
  • Returns must be initiated within 7 days of delivery.
  • Products that are damaged due to misuse or mishandling are not eligible for returns.
  • Chemical products that have been opened or used cannot be returned due to safety concerns.

2. Return Process

If you need to return an item, follow these steps:

  1. Contact our customer support team at ecom@majtrading.com within 7 days of receiving the order.
  2. Provide your order number, reason for return, and any relevant images.
  3. Our team will review your request and provide a return authorization if applicable.
  4. Ship the product back to our return address as instructed by our support team.

3. Refund Policy

Refunds will be processed under the following conditions:

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed within 7-10 business days to the original payment method.
  • Shipping charges are non-refundable unless the return is due to our error.

4. Exchange Policy

We offer exchanges for defective or damaged products. To request an exchange:

  1. Email ecom@majtrading.com with your order details and issue description.
  2. Once confirmed, we will provide instructions for returning the item.
  3. A replacement product will be shipped after receiving and inspecting the returned item.

5. Non-Returnable Items

Some items are non-returnable due to safety and regulatory concerns:

  • Opened or used chemicals.
  • Custom-made or specially ordered items.
  • Products past their expiry date.

6. Shipping Returns

Customers are responsible for return shipping costs unless the return is due to our error.

Return Address:
Wilco Prime - MA Jinnah Trading LLC
Dubai, UAE

7. Contact Information

For further inquiries about our return policy, contact us:

  • Email: ecom@majtrading.com
  • Phone: +971 50 899 0212